FAQ
Frequently Asked Question
01. How are your rates calculated?
Our rates are based on the estimated time for each service, our expertise, and associated costs. They are competitive while guaranteeing quality service. The price range depends on the complexity of each case.
02. Are there any hidden fees?
No, absolutely not. All our prices are inclusive of VAT (which is exempt under the flat-rate tax system). The only additional costs would be official administrative fees (Questura stamp, language exam fees, etc.), which we will clearly indicate to you in advance.
03. Do you offer payment plans?
Yes we offer payment in 2 or 3 installments at no extra cost. An initial payment of 70% is required to begin the service, with the balance due upon completion. Contact us to discuss the details.
04. What happens if my visa is refused?
If the refusal is directly and exclusively due to a proven material error or omission made by our consultancy in the preparation of the application, a partial or full refund may be considered after internal review. No refund will be granted for refusals due to factors beyond our control, such as personal circumstances, financial insufficiency, credibility issues, or university or consular decisions. The consultancy services provided and the work already completed primarily determine the fees in all cases.
05. Can I add services after choosing a package?
Absolutely. Our support is flexible. Additional services can be added to your initial scope at any time, based on your evolving needs. Any changes are discussed in advance and confirmed transparently.
06. How do I receive an invoice?
We issue a professional invoice for each payment, compliant with Italian regulations. It is sent to you by email in PDF format. You can also request a paper invoice if needed.